Wednesday, September 28, 2011

CODE ONE: A Brief Look At Retail

[Editor's Note: Welcome Veronica, a brand new IEC guest blogger and my partner in crime (that's the cutesy way of saying we're in a relationship). Below is her first article about working in retail. Enjoy!]


For those of you who have never had a job in retail, consider yourself lucky. The few of you that have or are currently putting yourselves through the stress and pain let’s talk about what our work week looks like.

Customers: Most of them are nice and courteous until they don’t get their way. I once helped a lady who made me price match Vitamin Water. I understand times are tough but I seriously gave her twenty or thirty cents back. It was ridiculous! The second person I helped was pretty recent, this woman was angry that she was at the store so late at night. It was almost an hour after closing and she’s pissed off at me and telling me to hurry because she has to be somewhere. This comment blew my mind since I have a home I wanted to get to but couldn’t since this dumb slut wants to buy something really expensive five minutes before we close. There’s a process you stupid cow! There are far too many stories like these or worse from some of my co-workers.

Policy: From day one we are taught to follow the rules and the policy. The policy is there for a reason, or so I’m told. I am aware of the few times that we are able to make exceptions but some things I’ve seen are beyond questionable. We have a thirty day return policy that we have to follow so I’m not sure how a woman who bought a product five months ago is able to return it for cash. Even after speaking to my direct manager she went to the general manager. It was his decision to make this exception. This same guy also had me exchange a handheld game system that wasn’t even purchased at our store. This was surreal to me. If I would’ve known that the policy was more or less like an outline then I could have saved myself from a few headaches.

Hours: Lately the hours for the store are pretty bad. Less money in the budget mean less people on the sales floor or gaps between coverage which translates to unhappy customers. So they leave. We can’t hit budget if no one is there to buy. Besides this whole mess no one tells us if our schedule is changed. There is or was a rule somewhere they have to tell us twenty-four hours before a shift change. This almost never happens. Hours get cut or shifts completely taken off and there’s not a single word. To top it all off the website we have to check our hours is currently down, and has been for the past two weeks or so. You’ve really got to love technology.

Even if you were to ignore everything I’ve just said you would still have to worry about high school. What I mean is that some people will never mature or just grow up and respect others. As if all that wasn’t enough, you have to deal with fellow employees who treat the work place like a playground. Unnecessary drama complicates the work space and makes surviving a retail day more difficult than it should be. I’ll have to dedicate another entry to work place drama so I’ll see you all next time and wish you good luck in retail wonderland.

- Vero

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